Shipping policy
Shipping Policy
This Shipping Policy explains how and when we send your order. It forms part of our Terms of Service. Nothing in it limits your rights under the Australian Consumer Law or the consumer laws of your country.
1. Processing time
We hold our own stock and pack and dispatch orders within 2–3 business days from Sydney, NSW, depending on stock availability. Business days are Monday to Friday, excluding NSW public holidays. During new drops, sales or holiday periods, processing may take a little longer, and we'll let you know if your order is delayed.
Once your order ships, we'll email you a shipping confirmation with tracking details.
2. Shipping within Australia
We ship Australia-wide with Australia Post / CARRIER. Shipping options and costs are shown at checkout before you pay.
Delivery times vary depending on your location and the shipping option you choose. Your tracking details will show the latest delivery estimate. Weather, peak periods and carrier delays can affect delivery.
3. International shipping
We ship worldwide to the countries listed at checkout. Prices are shown in your local currency, and you can switch currency in our store.
Delivery times vary by country and can be longer because of customs processing.
Duties and taxes. For most countries, import duties and taxes (such as VAT or GST) are calculated and paid at checkout, so you shouldn't have to pay anything more when your parcel arrives. If a carrier or customs authority asks you to pay again for something you already paid us, contact us and we'll help you sort it out. If duties are not shown at checkout for your country, they are payable by you to the carrier or customs authority on arrival.
You are responsible for making sure our products can be legally imported into your country.
4. Checking your address
Please check your delivery address carefully at checkout. If you spot a mistake, email us straight away at dixithsclothing@gmail.com. We can update it until your order has been packed.
If a parcel comes back to us because the address was wrong or incomplete, or it wasn't collected, we'll reship it once you pay the new shipping cost, or refund the goods less the original shipping.
5. Lost or damaged parcels
We're responsible for your order until it's delivered. If tracking shows your parcel is lost, or it arrives damaged, email dixithsclothing@gmail.com within 7 days of the expected delivery date with your order number (and photos if damaged). We'll send a replacement or give you a full refund.
If you choose "authority to leave" or ask for delivery to a safe place, the parcel is treated as delivered once the carrier leaves it there.
6. Refused or unclaimed international parcels
If you refuse an international delivery or don't collect it, we'll refund the goods once they're returned to us. We may deduct the original shipping cost and any return or customs costs we're charged, unless the goods were faulty or not as described.
7. Contact us
Questions about your delivery? Email dixithsclothing@gmail.com with your order number and we'll get back to you within 2 business days.
DIXITHS' Clothing · ABN 80 499 815 561