Terms of service
Terms of Service
These terms apply whenever you visit dixithsclothing.com or buy from us, anywhere in the world. By placing an order you agree to them, so please read them before you check out.
The short version:
- Prices are shown in the currency you choose, and include GST for Australian orders.
- Australian orders ship from Sydney. International duties and taxes are calculated and paid at checkout.
- You can return unworn and unopened items within 7 days of delivery if you change your mind.
- Faulty, damaged or wrong items are always fixed, replaced or refunded, as Australian Consumer Law requires.
- Our designs belong to us. Please don't copy or resell them.
- Nothing in these terms takes away rights you have under the consumer laws of Australia or your own country.
1. About us and these terms
1.1 DIXITHS' Clothing is a registered Australian business name based in Sydney, New South Wales (ABN 80 499 815 561). In these terms, "we", "us" and "our" mean DIXITHS' Clothing, and "you" means the person using our website or buying from us.
1.2 Our online store runs on Shopify. Payments are handled by Shopify and its payment partners, not stored by us.
1.3 These terms, together with our Privacy Policy, Shipping Policy and Return & Refund Policy, form the whole agreement between you and us for each order. If they conflict, these terms apply, except where a policy gives you more generous rights.
1.4 You must be at least 18 years old to place an order, or have a parent or guardian's permission to do so.
2. Your rights under Australian Consumer Law
2.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
2.2 Nothing in these terms excludes, restricts or changes any right or remedy you have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other law that cannot be excluded. If any part of these terms would do that, it does not apply to that extent.
2.3 Customers outside Australia: you may also have rights under the consumer laws of the country you live in, such as a legal right to cancel an online order within a set period. Nothing in these terms takes those mandatory rights away.
3. Using our website and accounts
3.1 You can browse and buy as a guest or create an account. If you create one, keep your login details private. You are responsible for orders placed through your account unless they were placed without your permission and you tell us promptly.
3.2 When using our website you must not:
- break any law or use the site for fraud;
- try to hack, overload or interfere with the site or its security;
- scrape, copy or reuse our content, images or designs without written permission;
- place orders for the purpose of reselling our products without our written agreement.
3.3 We may suspend an account or cancel orders where we reasonably believe these rules have been broken. If we cancel a paid order for this reason, we will refund what you paid for any goods we have not sent.
3.4 We work to keep the website accurate and available, but it may occasionally be offline for maintenance or contain errors. We will correct errors as soon as we become aware of them.
4. Products, sizing and colours
4.1 We describe our T-shirts, hoodies and other products as accurately as we can, including fabric, fit and care instructions.
4.2 Colours on screen depend on your device settings, so the real garment may look slightly different. Small variations in print placement and colour between garments are normal for printed apparel and are not a fault.
4.3 Please check our Size Guide before ordering. Streetwear cuts can differ from regular sizing. A wrong size chosen by you is treated as change of mind (section 9), not a fault.
4.4 Follow the care label. Damage caused by washing or drying against the care instructions, normal wear and tear, or accidents is not a fault.
5. Prices and payment
5.1 Our store shows prices in the local currency of the country you shop from, and you can switch to another available currency. You pay in the currency shown at checkout, and that price is locked in for your order. Prices for Australian orders include GST.
5.2 Prices in currencies other than Australian dollars are converted using current exchange rates, so they may change over time. Refunds are made in the currency you paid. If your card is in a different currency, your bank may charge conversion or international fees, and its exchange rate may mean a refund converts to a slightly different amount.
5.3 The full price you will pay, including shipping and any duties and taxes, is shown at checkout before you pay.
5.4 We accept the payment methods shown at checkout, which may include cards, digital wallets and buy-now-pay-later services. Buy-now-pay-later services are provided under that provider's own terms.
5.5 If a product is listed at an obviously wrong price because of an error, we will contact you before sending it. You can choose to pay the correct price or cancel for a full refund.
5.6 Discount codes can't be combined unless we say so, have no cash value, and must be used before they expire. Gift cards are valid for at least 3 years from purchase, as Australian law requires.
6. Orders and stock
6.1 Your order is an offer to buy. The email you receive after checkout confirms we have received it. The contract is formed when we dispatch your order and send a shipping confirmation.
6.2 We hold our own stock, and many designs are released in limited drops. If an item sells out after you order, or we can't fulfil it for another genuine reason, we will tell you and refund the unavailable item in full to your original payment method.
6.3 We may refuse or cancel an order if we suspect fraud, the payment is not approved, or the order breaches section 3. Any money paid for cancelled items is refunded in full.
6.4 Want to change or cancel? Email us at dixithsclothing@gmail.com as soon as possible. We can usually make changes until the order has been packed. After dispatch, the returns section applies.
7. Shipping within Australia
7.1 We dispatch orders within 2–3 business days from Sydney, depending on stock availability, via Australia Post / CARRIER. Shipping options and costs are shown at checkout and in our Shipping Policy. Delivery times vary by location, and carrier delays can happen.
7.2 Please check your delivery address carefully. If a parcel is returned to us because the address was wrong or incomplete, or it wasn't collected, we will reship it once you pay the new shipping cost, or refund the goods less the original shipping.
7.3 We are responsible for your order until it is delivered. If tracking shows it is lost or it arrives damaged, contact us within 7 days of the expected delivery date and we will send a replacement or give you a full refund.
7.4 If you choose "authority to leave" or ask for delivery to a safe place, the parcel is treated as delivered once the carrier leaves it there.
8. International orders, duties and taxes
8.1 We ship to the countries listed at checkout. International delivery times are estimates and can be longer because of customs checks.
8.2 Import duties and taxes for your country (such as VAT or GST) are calculated and charged at checkout where our checkout supports your country. When you pay them at checkout, you should not be asked to pay them again on delivery. If a carrier or customs authority still charges you an amount you already paid us, contact us and we will help you recover it.
8.3 If duties are not shown at checkout for your country, they are your responsibility and are payable to the carrier or customs authority on arrival.
8.4 If you refuse an international delivery or don't collect it, we will refund the goods once they are returned to us. We may deduct the original shipping cost and any return or customs costs we are charged, unless the goods were faulty or not as described.
8.5 You are responsible for making sure our products can be legally imported into your country.
9. Change of mind returns and exchanges
9.1 If you change your mind or picked the wrong size, you can return items within 7 days of delivery for a refund, exchange or store credit.
9.2 To be accepted, items must be:
- unworn, unwashed and free of marks, odours, perfume or pet hair;
- returned with all original tags attached and in their original packaging.
9.3 How to return: email dixithsclothing@gmail.com with your order number within the 7 days. We will send return instructions. You pay the return postage, and we recommend a tracked service, because we can't refund parcels that don't reach us.
9.4 Once we receive and check the item, we refund the item price to your original payment method within [5–10] business days. Original shipping costs are not refunded for change of mind returns. For exchanges, we cover the cost of sending the new item within Australia.
9.5 If the law where you live gives you a longer cancellation or return period for online purchases, we will honour that period.
10. Faulty, damaged or incorrect items
10.1 The 7-day limit in section 9 does not apply to faulty items. If an item is faulty, not as described, damaged in transit, or not what you ordered, contact us at dixithsclothing@gmail.com with your order number and photos as soon as you notice the problem.
10.2 We will assess the issue and, as the Australian Consumer Law provides:
- for a major failure, you choose a refund or a replacement;
- for a minor failure, we choose to repair, replace or refund within a reasonable time.
10.3 We pay the reasonable cost of returning faulty or incorrect items, and of sending any replacement. Refunds for faulty items include the original shipping cost.
10.4 Normal wear and tear, damage from not following the care label, and misuse are not faults.
11. Our designs and intellectual property
11.1 The DIXITHS' name and logo, our original artwork and graphics, product designs, photos, videos and website content belong to us or our licensors. They are protected by copyright and trade mark law in Australia and internationally.
11.2 Buying a product gives you the right to wear and enjoy it. It does not give you any right to copy, reproduce, print or sell our designs, or use our name or logo, without our written permission.
11.3 Our designs draw on Hindu culture, symbols and traditions. They are created with respect, and we ask that our products are worn and shared in that same spirit.
11.4 If you think something on our site infringes your rights, email dixithsclothing@gmail.com with details and we will look into it promptly.
12. Reviews, comments and social posts
12.1 Reviews must be honest and based on your own experience with our products. We publish genuine reviews, positive and negative, and only remove ones that are offensive, unlawful, spam or unrelated to the product.
12.2 Don't post anything that is abusive, discriminatory, misleading, or infringes someone else's rights.
12.3 If you tag @dixiths_clothing on Instagram or use our hashtags, we may reshare your post on our own social channels with credit to you. We will ask your permission before using your photos or videos on our website or in paid advertising. You can ask us to remove a reshared post at any time.
13. Privacy and marketing
13.1 We collect and use your personal information, such as your name, address, email and order history, to process orders, provide customer service and run our store. Our Privacy Policy explains what we collect, who we share it with (for example Shopify, payment providers and couriers) and how to access or correct it.
13.2 We only send marketing emails or texts if you opt in. Every message includes an easy way to unsubscribe.
14. Our responsibility to you
14.1 This section is subject to section 2. It does not limit any right you have under the Australian Consumer Law or other consumer laws that cannot be excluded.
14.2 We are not responsible for loss that was not reasonably foreseeable when you placed your order, or loss caused by your own actions or by events outside our reasonable control, such as natural disasters, strikes, carrier or customs delays, or internet outages. If such an event delays your order significantly, you can cancel the affected part for a full refund.
14.3 Where the law allows us to limit our liability, our total liability for any order is limited to the amount you paid for it.
15. Changes to these terms
15.1 We may update these terms from time to time, for example when the law or our services change. The "Last updated" date at the top shows when they last changed.
15.2 Changes apply only to orders placed after the new terms are published. Your order is always governed by the terms in place when you placed it.
16. Governing law and disputes
16.1 If you have a problem, please contact us first. We aim to respond within 2 business days and resolve issues fairly and quickly.
16.2 If we can't resolve it together, Australian customers can contact NSW Fair Trading or the consumer protection agency in their state or territory.
16.3 These terms are governed by the laws of New South Wales, Australia. Both of us can bring proceedings in the courts of New South Wales. If you live outside Australia, you also keep any right to bring a claim in your own country and the protection of its mandatory consumer laws.
16.4 If any part of these terms is found to be invalid or unenforceable, the rest of the terms still apply.
17. Contact us
DIXITHS' Clothing
- ABN: 80 499 815 561
- Email: dixithsclothing@gmail.com